Legal · English text prevails · all documents
Legal
Everything that governs your use of Vilkax, in one place. Each document states its version and the date it took effect at its foot; the versions of the documents you accept when you sign up are also published in a machine-readable version register with a hash of each text, so you can verify that the document you were shown is the one we keep.
For everyone
| Document | What it covers | Version |
|---|---|---|
| Terms of Service | The contract for using Vilkax as a consumer | v4, in force from 2026-08-22 |
| Privacy Policy | What personal data we process, why, for how long, and your rights | v9, in force from 2026-08-29 |
| Cookie Policy | Every cookie and every item stored on your device by vilkax.com, and your choices | v2, in force from 2026-09-06 |
| Legal Notice | Who operates the service, how to reach us, supervisory authorities | v1, 2026-09-06 |
| Refund and Cancellation Policy | Cancelling, the 14-day right of withdrawal, the money-back guarantee, renewals and price changes | v1, 2026-09-06 |
| Acceptable Use Policy | What you may not do with Vilkax, and what happens if you do | v1, 2026-09-06 |
| VPN and DNS Filtering Policy | How the on-device filter and the VPN work, what we see, which partners carry the tunnel | v1, 2026-09-06 |
| Family, Guardianship and Emergency Features Notice | KIN, Guardianship, the safe word, the panic alarm, Leave Safely and Hearth | v1, 2026-09-06 |
| Vulnerability Disclosure Policy | How to report a security problem and what we promise researchers | v1, 2026-09-06 |
| Accessibility Statement | The standard we build to, what is in place and what is not yet | current |
| AI transparency | Where AI systems are used and what they do | current |
For business customers
| Document | What it covers | Version |
|---|---|---|
| Business Terms | The contract for companies and API users | v2, in force from 2026-08-22 |
| Data Processing Agreement | Article 28 GDPR terms when we process personal data on a customer's behalf | v2, in force from 2026-08-22 |
| Sub-processor register | Every provider that processes personal data for us, with region and safeguard | maintained continuously |
Exercising your rights
- Request, export or correct your data
- Delete your account
- Data protection contact: privacy@vilkax.com
- Legal notices and complaints: legal@vilkax.com
- Security reports: security@vilkax.com and security.txt
Earlier versions
Superseded versions remain available on request to legal@vilkax.com, together with the hash under which they were registered. Where a document says that a change takes effect after notice, the notice period runs from the date we emailed you and announced it in the app.
Language
Our legal documents are written in English and, for the Terms, Privacy Policy and Cookie Policy, published in translation. Where a translation differs from the English text, the English text prevails, without prejudice to the mandatory rules of your country of residence.
Last updated: 2026-09-06 · Version v1